Effective Date: October 23, 2024

At HelpXtop, we are committed to providing high-quality handmade fashion products. If for any reason you are not satisfied with your purchase, we have a clear return policy to guide you.

Eligibility for Returns:

• Timeframe: Returns must be initiated within 30 days of receiving your order.
• Condition: Items must be unworn, unwashed, and in their original packaging to qualify for a return.
• Exclusions: Custom or personalized orders are not eligible for returns unless the item arrives damaged or defective.

Return Process:

1. Initiating a Return: To begin a return, please email us at into@helpxtopyy.com with your order number and reason for return.
2. Approval: Once your return request is approved, we will provide instructions for sending the item back.
3. Refunds: Refunds will be processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method.
4. Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defective product.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process and place a new order.

For more information, please contact us: Email: into@helpxtopyy.com
Website: http://helpxtop.com
Hotline: 616-842-9062
Address: 15297 Coleman Ave, Grand Haven, Michigan, USA