1. Overview of HelpXtop
HelpXtop is one of the leading online cosmetics stores in Vietnam, specializing in providing genuine, high-quality cosmetics from Korea, Japan, France, the US, and many other countries. With the motto “Customer is the center – Quality is the foundation”, we not only sell products but also inspire beauty in a scientific, safe and sustainable way.
At HelpXtop, we understand that each skin is a separate journey. Each person deserves to be cared for with the best. That is why we constantly search, select and strictly test each product before bringing it to consumers.
2. Mission and vision
Mission
HelpXtop was born with the mission of “Enhancing the natural beauty of Vietnamese people”. We believe that beauty is not the privilege of a group of people, but the right of everyone. With an understanding of Asian skin, HelpXtop wishes to accompany you on the journey of caring for, protecting and nurturing healthy skin – beauty from the root.
Vision
By 2030, HelpXtop aims to become the No. 1 cosmetic distribution system in Vietnam in terms of prestige, customer satisfaction and product quality. Not stopping at the domestic market, we are expanding our network to the Southeast Asian market, bringing the HelpXtop brand to international friends.
3. Core values
Genuine – Quality: Committed to 100% genuine products, with clear origin, fully inspected.
Customer-centric: Listen and accompany customers in every skin problem, provide enthusiastic advice and closely monitor the product usage process.
Transparent and honest: All information about ingredients, origin, uses, and instructions for use are clearly listed.
Continuously innovate and learn: Continuously update beauty trends, improve services and professional knowledge.
4. Diverse product catalog
HelpXtop provides more than 1,000 products from prestigious brands around the world. Main product lines include:
Facial care: Cleanser, toner, serum, moisturizer, mask, sunscreen,…
Body care: Shower gel, body lotion, exfoliator,…
Makeup: Lipstick, foundation, powder, cushion, eyeliner,…
Hair care: Shampoo, conditioner, hair serum, essential oil,…
Beauty tools: Makeup brushes, facial cleanser, cotton pads,…
5. Cooperate with reputable cosmetic brands
HelpXtop is an official distributor of many famous cosmetic brands such as:
The Ordinary, Paula’s Choice, La Roche-Posay, Vichy, Innisfree, Laneige, Some By Mi, Klairs, Naruko,…
Quality domestic Chinese brands such as Perfect Diary, Judydoll,…
Organic and vegan cosmetic brands such as Botani, Herbivore, The Vegan Glow,…
We I do not just stop at distribution, but also cooperate in market research, testing and careful selection to bring back the most suitable products for Vietnamese consumers.
6. Professional consulting team
What makes HelpXtop different is the team of professional dermatologist consultants. All are well-trained in cosmetics, dermatological knowledge and psychological counseling skills. Regardless of whether you have oily, dry, sensitive or acne-prone skin, HelpXtop always has the most suitable and safest solution.
We support online consultation, free skin condition analysis and provide the most personalized treatment plan for each customer.
7. Top customer care policy
HelpXtop always puts customer satisfaction first. Some outstanding policies:
Free nationwide shipping for orders from 299,000 VND
Exchange/return products within 7 days if there is a manufacturer defect
Free gifts with orders for loyal members
Accumulate points to redeem gifts – attractive loyal customer program
Livechat support 24/7
8. Genuine commitment – Say no to fake and counterfeit goods
HelpXtop understands that cosmetics directly affect the health of customers’ skin. Therefore, we always commit to:
Products have anti-counterfeit stamps, full invoices and documents
Quality inspection before importing goods to the warehouse
Ready to refund 300% if counterfeit goods are detected
We cooperate directly with genuine distributors and level 1 agents, not importing goods through intermediaries.
9. Share free beauty knowledge
Through the website https://helpxtop.com/, Facebook fanpage and TikTok channel, HelpXtop regularly shares useful knowledge about:
Seasonal skin care
Routine suitable for each skin type
In-depth product reviews
Makeup tutorials
Authentic product reviews
We believe that women are beautiful not because they have a lot of cosmetics, but because they know how to choose the right products.
10. Active beauty community
HelpXtop aims to build a civilized – positive – beauty community that respects differences. You don’t need to follow any “beauty standards” – as long as you feel confident with your skin, that is true beauty.
Here, you can freely share your skincare journey, ask and answer experiences, and connect with thousands of people who share the same passion for beauty.
11. Expanding services – Comprehensive care
Not only selling cosmetics, HelpXtop is developing:
Personal skin consultation packages (skincare 1:1 with specialists)
Personalized gift packages: Birthdays, holidays, VIP customers
Collaborating with KOLs, Influencers in the beauty industry to spread the brand
12. Thank you from HelpXtop
We know that among the countless choices on the market, choosing HelpXtop is a great honor. The trust, support and feedback of customers are the motivation for us to constantly improve every day.
HelpXtop is not only a place to shop for cosmetics, but also a companion on the journey of loving and taking care of yourself.